KLE Homoeopathic Medical College & Hospital’s Grievance Redressal Committee ensures a safe, supportive, and responsive campus environment. It provides a formal channel for students to raise concerns related to admissions, academics, finances, or any institutional issue, without fear of discrimination or retaliation. This committee is established in accordance with the UGC (Redressal of Grievances of Students) Regulations, 2023, which mandate a mechanism for timely grievance resolution. In line with these regulations, the committee upholds fairness, confidentiality, and respect for student rights in all its proceedings.

 

Objectives:

• Promote a safe, supportive, and responsive academic and administrative environment.
• Encourage open communication between students and the institution.
• Resolve grievances effectively and at the earliest possible stage.
  Strengthen accountability and service delivery within the institution.
• Uphold the dignity and welfare of students at all levels.

 

Scope of the Grievance Redressal Committee:
Student grievances are broadly categorized as per UGC guidelines into the following areas:

Admissions and Fees: Complaints about unfair admission processes, merit discrepancies, undisclosed or excessive fees, withheld certificates or documents.
Financial Aid and Scholarships: Delays or denials in scholarship and financial aid disbursement as promised by the institution.
Academic and Examination Issues: Irregularities or delays in exams/results, unfair evaluation practices, or denial of promised course instruction.
Equity and Student Rights: Discrimination, harassment, or inequitable treatment of students (including those from SC/ST/OBC/women/minority/PWD categories), and other violations of student rights.
Institutional Accountability: Actions contrary to the institution’s rules or UGC norms (such as false prospectus information, non-compliance with regulations, or breach of statutory obligations).
These categories align with the UGC (Grievances of Students) Regulations 2023, ensuring all relevant student concerns are covered.

 

College Grievance Committee:
The College-level Grievance Redressal Committee is responsible for:

• Considering and resolving grievances registered by students, ensuring accuracy, fairness, and confidentiality.
• Maintaining proper documentation of all grievances addressed.
• Submitting periodic reports on grievance redressal to the University authorities.

These measures ensure that each complaint is taken seriously and handled impartially at the earliest stage.

 

University Grievance Committee:
The University-level Student Grievance Redressal Committee shall:

• Handle grievances referred by the respective College Grievance Redressal Committees.
• Hear appeals from students regarding actions taken by the College Committee.

In unresolved or escalated cases, students can appeal to the university committee for an independent review, providing a final forum for redressal.

 

Procedure for Handling Student Grievances:
Reporting: A student submits a grievance via the official online portal or by writing to the College Committee. (UGC 2023 regulations require every institution to have an online grievance portal.)
Enquiry and Hearing: The College Committee conducts a fair enquiry, fixing a hearing date and inviting the student (or their representative) to present the case.
Resolution or Report: The committee deliberates and attempts to resolve the issue. It prepares a report detailing the findings and recommended action.
Referral of Unresolved Cases: If the grievance is not resolved at the college level, it may be escalated to the University’s Ombudsperson or University Grievance Committee for further action.
University-Level Proceedings: The University Ombudsperson or committee holds a hearing, gives all parties a chance to be heard, and issues a final decision with appropriate relief. The institution is required to comply with this decision.
Through these steps, the College ensures each complaint is tracked and handled efficiently.